Terms and Conditions for Gardeners Hanworth

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Hanworth and apply to all bookings, quotations, scheduled visits, and related work unless otherwise agreed in writing. By confirming a booking, the customer agrees to these terms, which are designed to create a clear understanding of how a gardening service is arranged, delivered, paid for, and completed. These terms apply to domestic and commercial clients unless the context requires otherwise.

The purpose of this document is to describe the service relationship in practical terms. It covers how a booking is made, how prices are confirmed, how payments are handled, when cancellations may occur, what liabilities are accepted or excluded, and how waste is managed in line with applicable UK requirements. For the avoidance of doubt, these terms are a service agreement and not a guide to gardening work or seasonal maintenance.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the gardening service provider, and references to “you” or “the customer” mean the person or business requesting the service. The use of Gardeners Hanworth, Hanworth gardeners, or similar variations refers to the same service provider and does not alter the scope of these terms. These terms should be read carefully before any appointment is agreed.

1. Booking Process

Bookings may be requested through the channels made available by the service provider and are subject to availability. A booking is not confirmed until it has been accepted by us, and any quotation or estimate provided before confirmation is an invitation to proceed rather than a binding agreement. If a site visit is required to assess the work, the booking will only be finalised once the requirements, access conditions, and likely scope of work have been reviewed.

When arranging a visit, the customer must provide accurate information about the property, the type of work required, and any relevant site conditions that may affect the delivery of the service. This includes details of access, parking restrictions, pets, hazards, fragile items, and any known issues such as overgrown areas, hidden obstructions, or poor ground conditions. If the information supplied is incomplete or inaccurate, the service may need to be revised, delayed, or re-priced.

2. Quotations and Scope of Work

Unless expressly stated otherwise, quotations are based on the information available at the time they are prepared. A quote generally covers the work described in writing and may be affected by changes in the size, condition, or complexity of the garden or outdoor area. If additional tasks are requested on the day, or if the site conditions differ from those disclosed, we may revise the price or schedule the extra work separately.

Any estimate or quotation given by Gardeners Hanworth is valid for a limited period unless a different period is stated. We reserve the right to withdraw or amend a quotation if the customer delays acceptance or if material facts change before the work begins. A confirmed booking indicates acceptance of the agreed scope, including any stated exclusions.

Work outside the agreed scope will only be carried out if both parties agree. For example, if the booked service relates to hedge trimming, we are not obliged to carry out tree work, clearance, or planting unless these services are separately arranged. This ensures that the service remains clear, fair, and properly priced.

3. Payments

Payment terms will be confirmed at the point of booking or in the quotation. Unless otherwise agreed, payment is due on completion of the work or within the stated invoice period. For repeat or recurring services, payment may be requested per visit, weekly, monthly, or on another agreed schedule. We may request a deposit for larger or special-order work, particularly where materials, disposal, or dedicated labour are required in advance.

The customer is responsible for ensuring that payment is made in full and on time. If payment is not received by the due date, we may charge reasonable late payment fees and recover any costs incurred in pursuing the debt, to the extent permitted by law. We also reserve the right to suspend future appointments until outstanding sums are settled. Any dispute regarding a charge must be raised promptly and in good faith.

All prices are stated in pounds sterling unless noted otherwise and may be subject to VAT where applicable. Payment methods accepted will be confirmed separately and may vary depending on the nature of the service. Where materials are purchased on the customer’s behalf, these may be charged at cost plus any agreed handling or procurement fee, provided this has been disclosed in advance.

4. Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. Where possible, we ask for at least 24 to 48 hours’ notice before the planned appointment, though different notice periods may apply for larger jobs or repeat attendance. Short-notice cancellations can cause loss of time, travel costs, and unused labour, so we may charge a cancellation fee where notice is insufficient or the appointment cannot reasonably be reallocated.

If we need to cancel or postpone a booking due to weather, safety concerns, staff illness, equipment failure, access problems, or any other unavoidable issue, we will aim to notify the customer as soon as reasonably practicable and offer an alternative date. We are not liable for delay caused by events beyond our reasonable control, including severe weather, transport disruption, third-party interference, or utility interruptions.

5. Customer Obligations

The customer must ensure that the site is safe and reasonably prepared for the agreed work. This includes providing access, removing or securing valuables, and informing us of any known risks. If hazardous materials, aggressive animals, unsafe structures, concealed cables, or other dangerous conditions are present, the customer must disclose them before work begins. We may refuse to start or continue work if the site is unsafe.

The customer should also ensure that any required permissions, consents, or landlord approvals have been obtained before work starts. If the work involves shared boundaries, communal land, protected trees, or other restricted areas, the customer is responsible for confirming that the necessary authorisation has been secured. We do not accept responsibility for work that is later found to have been unauthorised due to the customer’s failure to obtain permission.

Where access to water, electricity, or storage is required, this must be agreed in advance. If the service depends on the customer’s cooperation and that cooperation is not provided, we may charge for wasted attendance time or incomplete work. In addition, the customer must ensure that any children, pets, or visitors are kept away from active work areas while the service is in progress.

6. Liability and Limitations

We will carry out services with reasonable care and skill. However, gardening work can involve natural surfaces, living materials, buried objects, and variable site conditions, which may create risks that cannot be entirely eliminated. To the fullest extent permitted by law, we are not liable for pre-existing defects, hidden damage, decay, subsurface obstructions, or deterioration that was already present before the work began.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability arising from a service event shall be limited to the amount paid for the specific work giving rise to the claim, except where a different limit is required by law.

We are not responsible for indirect or consequential losses, including loss of profit, loss of use, or loss of enjoyment, unless such loss is caused by a breach that the law does not permit us to exclude. The customer remains responsible for backing up or removing items from the work area where those items may be exposed to dust, debris, weather, or accidental disturbance. Reasonable care will be taken, but no service can guarantee complete protection of all nearby surfaces, plants, ornaments, or fixtures.

7. Waste Regulations and Disposal

All green waste, soil, branches, clippings, and other material removed during the service will be handled in accordance with applicable waste rules and duty of care obligations. The customer should understand that garden waste is a controlled material and must not be fly-tipped, burned unlawfully, or disposed of in a manner that breaches environmental requirements. Any waste taken away by us will be processed through lawful and appropriate disposal routes.

Unless otherwise agreed in writing, waste removal may be included in the quoted price or charged separately depending on the amount and type of material. Large volumes, mixed waste, contaminated waste, rubble, or waste requiring specialist handling may incur additional charges. If waste is left on site for collection by the customer, the customer becomes responsible for its storage, transport, and lawful disposal after our departure.

Where applicable, we may separate recyclable material, compostable waste, and non-recyclable matter in order to manage disposal responsibly. The customer must not ask us to remove prohibited items unless this has been expressly agreed and can lawfully be done. If we reasonably believe that any requested disposal would breach waste regulations or create an unlawful risk, we may decline the request without liability.

8. Materials, Plants, and Equipment

If we supply plants, soil, mulch, treatment products, or other materials, we will use reasonable care in selecting items that are suitable for the agreed purpose. However, living plants are subject to natural variation and environmental conditions, and no guarantee is given that they will thrive in all circumstances. Aftercare, watering, and general maintenance may be necessary and are normally the customer’s responsibility unless otherwise stated.

Any equipment we use remains our property unless sold separately. The customer must not interfere with tools, machinery, or safety equipment while work is taking place. If the customer asks us to use their own equipment, we may refuse if it appears unsafe, unsuitable, or poorly maintained. We are not liable for defects in customer-supplied items except to the extent caused by our negligence.

Where specialist items are ordered specifically for a job, these may be non-refundable once purchased unless the supplier agrees otherwise. The customer will be informed if any item is custom-ordered or requires advance payment. In cases where the customer changes the scope after materials have been ordered, the cost of those materials may remain payable.

9. Complaints, Changes, and Governing Law

If the customer is dissatisfied with any aspect of the service, they should raise the issue as soon as reasonably possible so that it can be reviewed. We may ask for photographs, a description of the concern, and an opportunity to inspect the work before any remedy is considered. Where a valid issue is identified, we may decide to re-attend, rectify the work, or offer another appropriate solution.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to that booking unless a later change is agreed in writing. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

Governing Law. These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Gardeners Hanworth provides services on this basis, and confirmation of a booking indicates acceptance of the terms set out above.