Gardeners Hanworth Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Hanworth provides gardening and related services to residential and commercial clients within its service area in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting the services of Gardeners Hanworth.

Company means Gardeners Hanworth, the gardening services provider.

Services means any gardening, garden maintenance, clearance, landscaping preparation, planting, lawn care, hedge cutting, pruning, or other related works carried out by the Company.

Service Area means the locations within which Gardeners Hanworth ordinarily offers services, generally centred on Hanworth and surrounding localities within the United Kingdom.

Agreement means the contract between the Client and the Company incorporating these Terms and Conditions, any quotation, and any agreed variations in writing.

2. Scope of Services

The Company provides a range of gardening and outdoor services, which may include but are not limited to lawn mowing, edging, weeding, pruning, hedge trimming, leaf clearance, planting, garden tidy-ups, seasonal maintenance, and other garden-related tasks as agreed with the Client.

The exact scope of work will be set out in a quotation, work schedule, or booking confirmation provided to the Client. Any additional tasks requested on the day of the visit may be accommodated at the Company’s discretion and may incur additional charges.

The Company does not undertake specialist tree surgery, structural building work, or services that require professional licences or qualifications outside the scope of general gardening unless expressly agreed in writing.

3. Booking Process

3.1 Initial enquiries

Clients may request an estimate or quotation by providing details of the garden, the required services, and preferred dates. The Company may request photographs or arrange a site visit to accurately assess the work.

3.2 Quotations

Any quotation is based on the information provided by the Client and any site assessment carried out by the Company. Quotations are normally given as either a fixed price for a defined scope of work or an hourly or daily rate, with an indication of the expected duration.

Quotations are valid for a limited period from the date of issue, as specified in the quotation or otherwise for 30 days. The Company reserves the right to revise or withdraw a quotation if circumstances change or if information provided by the Client was incomplete or inaccurate.

3.3 Accepting a booking

A booking is confirmed when the Client expressly accepts a quotation or agrees to proceed with the Services and the Company confirms the booking and date, either verbally or in writing. The Company may require a deposit or advance payment for larger jobs, which will be notified to the Client at the time of booking.

By confirming a booking, the Client acknowledges that they have read and accepted these Terms and Conditions.

3.4 Regular maintenance visits

For ongoing or regular maintenance services, the Company and the Client will agree a schedule of visits, such as weekly, fortnightly, or monthly. The schedule is subject to weather conditions, seasonal variations, and operational requirements. The Company will use reasonable endeavours to adhere to agreed days and times but reserves the right to reschedule visits when necessary.

4. Access and Client Responsibilities

The Client must ensure that the Company has safe and adequate access to the garden and any relevant outdoor areas on the agreed date and time. Gates, side passages, and access routes should be unlocked or accessible, and any security codes or access instructions must be provided in advance where appropriate.

The Client must remove or clearly identify any hazards that may affect the safety of the Company’s staff or subcontractors, including uneven ground, unstable structures, sharp or hidden objects, or hazardous materials.

The Client is responsible for ensuring that pets and children are kept safely away from the working area during the provision of Services.

If adequate access is not available or the site is unsafe in the reasonable opinion of the Company, the Company may refuse to carry out the work and may charge a call-out or cancellation fee.

5. Pricing and Payments

5.1 Rates and charges

Charges for Services are based on the type of work, the size and condition of the garden, the time required, and any materials, plants, or equipment needed. Rate structures may be hourly, daily, or fixed price per job, as set out in the quotation or booking confirmation.

Any parking charges, congestion charges, or similar costs directly incurred in attending the Client’s property may be added to the final invoice, where applicable and where notified to the Client.

5.2 Invoices and payment terms

For one-off jobs, payment is normally due on completion of the work, unless otherwise agreed. For larger projects, the Company may require staged payments or deposits. For regular maintenance, invoices may be issued after each visit or on a periodic basis.

The Client agrees to pay all invoices in full within the payment period stated on the invoice or, if not stated, within 7 calendar days of the invoice date. Payment methods will be confirmed by the Company and may include bank transfer or other cashless methods.

5.3 Late payments

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount in accordance with applicable UK law and to suspend or cancel future Services until payment is received in full.

The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue amounts, including debt collection fees and legal costs, where permitted by law.

6. Cancellations, Rescheduling and Delays

6.1 Client cancellations

If the Client needs to cancel or reschedule a booking, they must provide as much notice as reasonably possible. Where less than 24 hours’ notice is given, the Company may apply a cancellation charge to cover lost time and costs.

For larger projects where deposits have been taken, cancellation may result in forfeiture of all or part of the deposit to cover planning, preparation, and any materials ordered specifically for the Client’s job.

6.2 Company cancellations

The Company may need to cancel or postpone a booking due to adverse weather conditions, staff illness, equipment failure, access issues, or other circumstances beyond its control. In such cases, the Company will endeavour to provide as much notice as reasonably practicable and will offer an alternative date or time.

The Company will not be liable for any loss, damage, or inconvenience arising from such cancellations or delays, provided that reasonable efforts are made to reschedule the Services.

6.3 Weather and seasonal restrictions

Certain gardening tasks are dependent on weather and seasonal conditions. The Company reserves the right to adjust, delay, or substitute certain tasks if, in its professional judgement, carrying them out as planned would be unsuitable or potentially harmful to the garden or unsafe for workers.

7. Quality of Service and Complaints

The Company aims to provide a professional and satisfactory level of service in line with reasonable standards for gardening work in the UK.

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of completion of the relevant visit or task. The Company will investigate the complaint and, where appropriate, may offer to rectify the issue or provide a reasonable solution.

The Client’s statutory rights under UK consumer law are not affected by this clause.

8. Health, Safety and Equipment

The Company will take reasonable steps to ensure that work is carried out safely and in compliance with applicable UK health and safety regulations. Staff will use appropriate tools, machinery, and protective equipment as required.

The Client must not interfere with or use the Company’s equipment and must keep children, pets, and other persons at a safe distance while work is being carried out.

The Company may refuse to undertake specific tasks if it considers them unsafe, beyond its competence, or inappropriate for the conditions on site.

9. Waste Handling and Environmental Regulations

9.1 Green waste

During gardening work, the Company may generate green waste such as grass cuttings, leaves, branches, and plant material. Disposal arrangements must be agreed in advance as part of the booking or quotation.

Options may include leaving green waste on site in designated garden waste bins or compost areas, cutting material to manageable sizes for the Client to dispose of, or removing waste from site where the Company is legally permitted to do so and where a charge for disposal is agreed.

9.2 Legal compliance

The Company will comply with applicable UK regulations regarding the transport and disposal of garden waste. The Client must not request the Company to dispose of waste in an unlawful manner, including fly-tipping or using unauthorised locations.

9.3 Non-garden waste

Unless expressly agreed, the Company does not remove general household rubbish, construction debris, or hazardous materials. If such items are present and obstruct the work, the Company may decline to proceed or may charge additional fees for time spent clearing or working around them, if agreed.

10. Client Property and Damage

The Company will take reasonable care to avoid damage to lawns, plants, borders, paving, fences, buildings, and other property while carrying out the Services.

The Client must inform the Company of any hidden features such as irrigation systems, shallow cables, or underground services that could be affected by gardening work. The Company cannot be held liable for damage arising from undisclosed hazards or features.

If damage occurs due to the negligence of the Company, the Company’s liability will be limited to the cost of repair or replacement of the damaged item, subject to the limitation of liability provisions in these Terms and Conditions.

11. Liability and Limitation

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded under UK law.

Subject to the above, the Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss of opportunity, arising out of or in connection with the Services.

The Company’s total aggregate liability in respect of any claim or series of related claims arising out of or in connection with the provision of Services shall not exceed the total amount paid or payable by the Client for the specific Service giving rise to the claim.

The Client is responsible for the continued care of the garden after the completion of Services. The Company cannot guarantee the long-term performance or survival of plants, lawns, or shrubs where factors such as weather, soil conditions, pests, diseases, or subsequent maintenance by the Client are beyond its control.

12. Insurance

The Company will maintain appropriate insurance cover for public liability in connection with the Services provided. Details of insurance cover can be made available upon reasonable request.

13. Use of Subcontractors

The Company reserves the right to use suitably qualified and insured subcontractors to carry out all or part of the Services. Where subcontractors are used, the Company will remain responsible for ensuring that the Services are delivered in accordance with these Terms and Conditions.

14. Variations to Work

Any changes to the agreed scope of Services must be discussed with the Company and confirmed by the Company before the additional or varied work is undertaken. Additional work may be charged at the Company’s current rates, and any previously agreed timelines may be adjusted accordingly.

15. Force Majeure

The Company shall not be in breach of this Agreement or liable for any delay or failure in performing its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including extreme weather, natural disasters, accidents, strikes, transport disruptions, or other unforeseeable events.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where UK law provides otherwise for consumers.

17. General Provisions

17.1 Entire agreement

These Terms and Conditions, together with any quotation or written variation agreed with the Client, constitute the entire agreement between the parties and supersede any prior understandings or representations, whether oral or written.

17.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

17.3 No waiver

Any failure or delay by the Company to exercise any right or remedy shall not constitute a waiver of that or any other right or remedy.

17.4 Updates to terms

The Company may update these Terms and Conditions from time to time. The version in force at the time of booking or at the time work is carried out will apply to the relevant Services. Clients are encouraged to review the Terms and Conditions periodically for any updates.

By engaging Gardeners Hanworth to carry out gardening or related services, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.